Dynamics 365 eliminates the traditional data silos that exist between CRM and ERP. The new Dynamics 365 product is also a combined ERP and CRM product that links all front office activities with the back office (ERP). Microsoft rebranded and relaunched Dynamics CRM as Dynamics 365 which has five core modules (or apps) available for CRM, Sales, Customer Service, Marketing, Field Service and Project Service Automation. What is the Difference between Dynamics 365 and Dynamics CRM? This allows you to spend more time building relationships with customers and improving customer satisfaction levels, read more about other benefits. This helps teams and individuals maximise customer communications and sales efforts, it also enables greater collaboration between departments.
#WHAT IS MICROSOFT DYNAMICS CRM SOFTWARE#
The main benefits of using Dynamics CRM for your business is to help you develop better customer relationships, it improves customer service levels and increases user efficiency levels, which in turn helps drive sales revenues and profitability.ĬRM software centralises all your customer data in one place so that everyone at your business can access all the information they need. What Can Dynamics 365 do for my Business? CRM data can also be accessed via Microsoft Outlook or by using a mobile device.ĭynamics 365 CRM uses SQL server as its core CRM database which offers unrivalled speed, security and performance and is one of the pre-requisites to install Dynamics 365.ĭownload the Microsoft Dynamics 365 CRM brouchure Dynamics CRM Overview Users of Dynamics CRM are able to access customer data using either the Cloud SaaS version (using a web browser such as Chrome or Internet Explorer) or by using the on-premise version, where the customer database is deployed on your servers. The CRM element of Dynamics 365 enables you to manage sales leads, manage sales pipeline and opportunities, generate new leads using the marketing module (app), and provides customers with exceptional service using the customer service (help desk) module. Microsoft Dynamics CRM (now known as Dynamics 365) is a Customer Relationship Management (CRM) software solution that manages all interactions with customers, prospects, stakeholders and all other contacts for your company.ĭynamics CRM stores all customer interactions in a shared database across your business and manages sales, marketing, customer service, and customer support, all with seamless integration with Outlook and Microsoft Office 365.
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